EVERYTHING YOU NEED TO KNOW ABOUT WINTER WONDERLAND TRAIN:
TIMES: Winter Wonderland Train runs every Thursday, Friday, and Saturday night between 1 December and 30 December (except dates closed for the holiday.) The train leaves every 20 minutes (3 trains per hour.) Gates open at 5:00. First train departs at 5:40. Each trip takes approximately 20 minutes including loading and unloading.
Please arrive 30 minutes prior to your scheduled departure time. The train is on a set schedule and must depart on time. Staff cannot guarantee that you will be allowed to board the train if you miss your scheduled departure time.
Food vendor opens at 5:00 and is onsite until close each night. They will be offering a selection of basic food items and special delicious treats all during Winter Wonderland Train. Make sure to try their handcrafted, homemade ice cream! Also try the gourmet s’mores which you can cook at our fire ring!
Santa is only available at specific times and on specific dates.
SAFETY: All riders must follow the instructions of Staff at all times. Remain seated while the train is in motion. Do not touch the actors!
TICKETS: All train tickets are $13 (+tx.) No one is allowed to board the train without a paper ticket. Make sure to check in at the ticket booth to receive your paper tickets.
All tickets are valid for the date and time indicated. All tickets are non-refundable and non-transferable.
RESERVATIONS: Reservations are not required but Staff cannot guarantee any specific seat on any specific train at any specific time without an advanced reservation. Once the ticketed passengers have boarded then the remaining seats are opened for purchase.
CANCELLATIONS: The train cannot operate in the rain. If there is a weather related cancellation your ticket will be automatically refunded. You do not need to contact the Museum for your refund – it is AUTOMATIC.
REFUNDS: You must be on time for your train. Refunds are not issued if you miss your train’s departure time.